While service industry is booming, call center services and training has become very important. A call center is but a telephone-receiving station that serves as customer a voice-based customer support center for various clients. It is a toll-free line that responds to the customer calls and delivers them relevant information. The customer need not have to do the legwork or undergo the tedious process. The call center executive locates the right person, passes customer queries, and keeps the orders/complaints.

Large airlines, banks, telephone operators, mutual funds and manufacturing companies have generally their own customer cares. And small and medium sized organizations outsource their customer support services to large call center services companies. Call centers whether in-house or offshore, helps the companies concentrate on their core operations.

A call center provides trained consultants and adequate telecom facilities. It has access to a wide database, internet and other online information and support infrastructure. Mostly it operates 24×7.

Customer cares have become a mandatory feature in the service industry where customer support plays a crucial role in getting competitive edge. Because, the primary determinant in these industries is frequent interaction with a broad client base. No wonder, that’s why they have become so popular in developed countries such as the USA, Europe, Japan and Australia. And steadily that trend is coming into developing countries such as India, Pakistan, Bangladesh and China. But so far, the major call enter companies set ups in these countries serve as the offshore centers for the multi-national companies of US and Europe. Nonetheless, domestic call centers are also booming.

Call Center Support Tools

� Help Desk Solutions: Help desk combines web-based versatility with desktop to help call support executive with a more efficient customer-service or help desk operation. It is a powerful and easy to use, fully featured help desk application that allows organizations to effectively manage internal and external client support. Help desk provides a single, shared database for logging help desk issues, notifying support personnel and tracking problem resolution.

� Predictive Dialers: It is an automated dialing system that empowers call centers so that they can spend most of the time talking to live customers. Predictive dialers detect answering machines, busy signals and ringing tones where no one can answer the phone. The dialers screen these calls to ensure agents speak to live people.

� Call Monitoring: It lets you listen to and record agents’ calls. It enables you to provide feedback to agents understand what’s good about their performance and the improvement measures. It ensures that the customers receive quality service from call center.

Kathy John is an expert writer and has authored many books on business solution services like Call Center Solutions with descriptions of customer care services.

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The task of training the agents is not easy but covering the following topics for modules will serve as a guide:

First of all, all call-center processes and metrics need to be aligned with the company’s business goals. It is the trainer’s task to ensure that the trainees understand these goals well and how all procedures apply to such goals.

Agents must be able to understand the mainstream applications used by the call center. Training materials must be presented in such a way that is focused on what trainees need to accomplish and allows them to work through systems in realistic scenarios. Manuals should also discuss more on HOW to use the technology and not so much about the structure of the system so that they would understand how it applies to their responsibilities. Furthermore, a pre-test and post-test must be administered to ensure proper training and determine how much trainees have learned during the whole training process.

Since the main task of being a call center agent is to answer calls, trainees must know proper phone etiquette by heart as this is the main bulk of their job description. Along with this comes the proper way of handling irate customers, negotiation skills and sales training. Likewise, phone system training materials should cover and explain all steps necessary from logging in to their phone to categorizing their activities throughout the day.

Each company has its own set of products and services that is handled by call centers. Callers expect agents who answer their calls to be highly knowledgeable about the products and services they are handling; hence, product training should comprise a big chunk of the whole training process. Good customer service and resolved issues translate to satisfied, happy clients.

As already mentioned, call center training is about teaching agents HOW to do specific tasks but it is not enough to just have this inside the halls of the training room. Have them sit on the cubicle with the headset, phone and computers along with the instructor and other trainees and let them use the procedures being taught. Practical experience is more important because learning and application take place at the same time.

Mistakes during training are okay and expected. All trainees come with one purpose: to learn the processes necessary for them to know how to handle types of calls. It is the trainer’s job therefore to ensure that they are competent enough to handle calls and technological issues when they are already on the floor; therefore, the old saying, “practice makes perfect” still perfectly applies.

Hazel Rabor works as a Marketing Specialist for Qualfon, your partner in Quality Contact Services. For a Free Estimate on Outsourcing your Contact Center, know more about us at http://www.qualfon.com. If you wish to see the services we offer, please log on to http://www.qualfon.com/services.

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http://EzineArticles.com/?Training-Call-Center-Agents&id=5841237

The remarkable growth of Call Center Industry has ushered to the opening of Call Center Training schools. Training schools may be accessed on line where all claim to be best in the field. There are two constants in the area of training; one is that training costs and it is actually consuming large portion of call center’s resources; two is the accounting of the result of the training, there must be an improvement in the performance that would justify the resources spent.

Training is made so as to improve and further develop the performance of an agent. The training satisfies two areas such the personal and individual professional growth of the agent and his delivery of good productivity to the company. With good training, the call center should expect the following results:

- Agents could handle themselves more professionally and with confidence.

- New hires could no longer be distinguished from the experienced agent.

- Better customer satisfaction.

- Better productivity.

Training is not a one time deal, it is continuous. It is an indispensable tool that would help to keep the performance of agents on target. Best agents are those that have both the training and the experience. A call center agent is developed as he faces and handles the widest set of situations in the day to day performance of his job. But an experienced and consistently trained agent performs best. Good training provides additional knowledge and confidence to the agent. An effective training is one that derives its training objectives from the business objectives. There are two truths with training; it could only claim to be effective when the results are seen and it is a continuing program.

Training is a part of growth and development resulting to a better performing individual. Here are some good reasons why a call center executive should be an advocate of continuous training:

1. It boosts morale. An agent would feel motivated will the newly acquired knowledge and added skills.

2. It costs less than recruiting and hiring. Call centers have the reputation of having the greatest turn over and this could be reduced if not eliminated through training.

3. Training stimulates the desire of an individual to improve.

4. Training keeps the pace with the rapidly changing technology.

5. It develops teamwork and thus results to better productivity.

6. Training is an investment that returns many times over. Because it raises morale it directly boosts efficiency and therefore productivity.

7. Training raises the rookie to a professional. Investing in training your staff or agents gives the feeling of being valued that could help build their loyalty to the company.

8. It eliminates stress. A good training provides agents with the skills and tools needed to handle stressful situations, especially in dealing with angry customers.

Considering all of these, management and supervisors can rest assured that the call center operation will run smoothly and customers will be satisfied with the service they receive from a motivated call center agent. All Center training is not mere compliance to a system; it is an essential part of development and an absolute requirement, just like computers and head sets to a call center.

Copyright (c) 2008 Hani Masgidi

Be a call center training expert, Get Your Call Center Kit Now.

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I would consider call center jobs to be a good option for those who want to earn a few quick bucks along with stability. Although working in a call center may be fun and can make you feel satisfied with your job profile, but working in this profession may require each individual, who is planning to join a call center, to satisfy certain requirements in order to survive in the job. These requirements can be categorized into various titles including Outgoing and Energetic Personality, Phone Etiquette, Qualification, Good Memory and Listening, Ability to perform multiple tasks, etc. but there is nothing to get worried about all these requirements until there are institutes to provide you proper training in all these skills.

A call center executive or representative is always expected to have an extrovert personality so that he/she can confidently talk to people and sell or explain the product without feeling shy or witty. Having a proper phone prescript or etiquette is very important as the person working in this area would be found talking over telephone to the target clients. A good knowledge and skills in telephonic conversation would ensure getting good results. The qualification factor cannot be applied to every call center but most of them ask the candidate to at least have a college degree or equivalent. A good memory for this work does not mean that the representative or the executive should have eidetic memory, but the person should be capable enough to keep in mind certain client details and recollect it when required. Multitasking is one of the major skills that are required to work at the desk. These multitasks may include talking over the phone, making notes in the computer, and simultaneously checking out details in the computer.

Two major job profiles for which institutes provide training for include the Inbound Customer Service and Outbound Customer Service and both these profiles deal with different job description. There are various institutes that train agents for inbound customer service to enable them in responding customer enquiries, in researching required information, handling and resolving customer complaints, processing orders, forms and applications, following up customer calls wherever necessary, and completing call reports and logs… The other side of the call center job profile is the outbound service, where the agent or representative has to contact businesses or private individuals through phone, delivers prepared sales scripts, describing the customers about products and services, gaining possible customer leads, and he/she also maintains the records of all the telephonic conversations, orders and accounts.

In order to perform all above mentioned job description, a person must possess certain key competencies that can be learnt only if he attends proper classes offered by a good call center training institute. Some of these key competencies that are taught at these institutes may include verbal and written communication skills, listening skills, problem solving, team work, stress tolerance, and high energy level, etc.

For more information about these institutes and skills you can also search on http://www.educationinstitutes.in

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By Chris P. Shetler

Call center industry has a working environment that is completely different with the other corporate sectors. Following a customer oriented approach, the employees of an offshore contact center particularly, need to focus on a working style that primary focuses in handling diverse customers of numerous sectors. Therefore, a comprehensive training program should be implemented in their counterpart so that the customer calling agents can build customer loyalty and handle special situations without any mess.

Training programs are always useful to participants to discuss what factors affect their performance level. In addition, it also helps a customer calling agent to analyze to work upon the fields where a customer can raise question for a special requirement.

Call Center Training is essential in the following areas:-

Customer Service – Training in this subject matter will enable the participants an opportunity to analyze the customer service and find out the areas that determine the level of any service offered within the reach of a contact center.

Customer Handling - It helps the customer care agents to meditate the essence of complaint management and find suitable solutions to tackle the awkward situations that normally arises from a customer.

Assertive Skill Ability – Any offshore call center operation needs dedication in the speaking abilities. A mandatory training should be imparted to participants that help in effective communication precisely and clearly. Assertiveness skills are always beneficial in encouraging vibrant communication and further ensure that customers do not reciprocate with aggressive behavior.

Voice & Language – The command over a language is the base of any call center executives (CCE). Therefore, to have a superfine flow of communication, voice and accent training is must. The CCEs need to communicate with customers that follow a communication without flaw and misinterpretation.

Questioning and Listening Skills – Training in this area helps the CCE to consider their participation in finding out the communication style that is primarily focused on the customer’s demand. This style raises the confidence level of a CCE and allows them to act wisely while conducting any telephonic survey or while finding out facts & figures to conclude to some decision.

These are some of the areas where a CCE needs to focus for making the call center operations more beneficial towards the overall growth. A trainer with sufficient expertise in the relevant areas can be a suitable person to help the participants. Good training act as the foundation to build the wall of customer loyalty in call centers.

Chris Shetler is associated with CCI working as a Sr. Marketing Manager., call centers in India are increasing rapidly. Call Answering Service and Outsourcing services is inevitable in current time for industries to make their customer happy by providing after sales services.

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Call center training takes many forms. The participants can be trained in a classroom setting, by observing other participants on the call center floor, or by monitoring calls from a remote location. A more prevalent form of call center training is computer based training (CBT). Computer based training aims at maximizing the effectiveness of the training experience. Call center training also equips the participants with the basic skills of communication.

Call center training aims to build relationship and find out solutions for grievances. It teaches you how to listen, clarify, explain, and manage conversational flow. It also helps to handle complaints, manage upset customers, redress grievances, and hold negotiations in challenging situations. Call center training helps to avoid misunderstandings, pacify customers and soothe situations. Call center training enables you to please all customers in any situation. Call center training can be helpful for agents as well as managers and front line staff.

Call center training enables you to answer phone calls from a number of different companies. Some call center training courses teach you how to keep a professional appearance, how to earn the customer’s trust, how to establish credibility and demonstrate sympathy, how to use telephone skills including questioning, listening, responding and voice modulation, how telephone communication differs from talking face-to-face, how to maximize time spent on the phone, how to perform effectively under pressure, how to establish and meet individual goals, how to probe for information from callers (even from confused callers) and how to ensure that your customer’s needs are met.

To sum up, call center training is designed to improve customer satisfaction, increase sales revenue, raise collection rates and help to challenge and retain the best people. Online call center training is also available.

Call Centers provides detailed information on Call Centers, Inbound Call Centers, Outsourcing Call Centers, Conference Call Centers and more. Call Centers is affiliated with Call Center CRM Solutions.

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Sales communication is the key to call center sales, carried out largely through oral and written communication. The sales manager lets his sales people know what they are expected to achieve, how they are performing, how they can improve and perform better. The manager also keeps them informed of what is happening in the company- to the products, production, distribution, promotion and profitability. In turn, a salesperson keeps the sales manager informed of what is happening in the market, and how the sales and the marketing programs of the firm are progressing. Communication in the sales field is far more complex than in other fields because supervision by the boss is limited.

Sales communication helps resolve sales conflicts. In actual practice, several types of conflicts may arise in a sales organization concerning roles and conflicts between salesmen and dealers and between one salesman and another. All conflicts become less pronounced with good sales communication. To ensure good sales communication, the sales executive must have an insight into problems and be able to grasp the real meaning of what is said and done. Effective sales communication should involve a good mixture of face-to-face communication with the sale force as well as written sales reports.

Sales reports are a particularly useful tool in call center sales training. They are very essential for sales monitoring, evaluation and control. That is why reporting becomes an important part of a salesperson’s job and utilization of sales reports becomes an important part of the sales executive’s job. A variety of reports are often called for from salespeople. Together they should provide a total picture of sales made, stock levels with warehouses and dealers, promotional effectiveness, customer behavior trends and other market intelligence.

Sales Training [http://www.i-SalesTraining.com] provides detailed information on Sales Training, Sales Training Programs, Sales Management Training, Real Estate Sales Training and more. Sales Training is affiliated with Sales Force Automation Solutions [http://www.e-SalesForceAutomation.com].

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This article will give you a general idea of what to expect with the training programs offered in call centers for an incoming employees.

Usually call centers give these training programs to prepare their employees for the job that they will do whether they will be taking calls or work in support groups. However, this article will focus more on the training programs that a new hire call center agent needs to go through before they hit the floor and take calls.

ORIENTATION TRAINING

Also known as:

FOUNDATION TRAINING
NEW HIRE EMPLOYEE ORIENTATION
NEW EMPLOYEE ORIENTATION

Duration: 1 -3 days

Let’s start with Orientation Training. This is usually held on the first day of employment to welcome the new hires in the company. Even though this is usually tagged as training, most of the time it is only pure company orientation with a little time for other classroom activities like ice breakers and other classroom games.

Usually, this training presents general information about the company. This is also the time that you will review the company’s policies and procedures as well as its compensation and benefits.

Aside from those presentations, this is also the time that newly hired employees need to fill out a lot of paperwork like bank, agreement forms and training policy papers among others.

I have three tips to share in this training stage. First, think of the questions that you would like to ask in the orientation training. Don’t be afraid to raise issues on topics that confuse you. Second is to prepare (extra) pen and paper to take down notes and fill out forms. Last is to organize the documents that you are about to accomplish. Always save a copy of your own document inventory to make sure that you will submit all accomplished forms on time, also to prevent lost documents.

COMMUNICATION TRAINING

Also known as:

COMMUNICATION SKILLS TRAINING
ENGLISH SKILLS TRAINING
ENGLISH TRAINING

Duration: 5 – 20 days

What is your level of English Proficiency? Call center companies usually schedule new hires to attend this whether you need a refresher or an intensive communication training. This training aims to improve your communication skills and build your confidence in relating to your customers. Lessons on accent, grammar, comprehension and conversational skills are the usual topics covered in this training program.

Just like in the Orientation Training, I have three tips to share in this training stage. First, listen very well to the lectures and presentations. Next is to think of the questions that can help you clarify some communication concepts. Second is to participate well on the speaking activities and phone simulations. Last is to monitor your progress by soliciting feedback from your communication trainers.

CUSTOMER SERVICE TRAINING

Also known as:

CUSTOMER ORIENTATION TRAINING
CUSTOMER SKILLS TRAINING

Duration: 3 – 5 days

This training mainly aims to groom call center agents to maintain professionalism (on the phone). This is where you will learn more about telephone etiquette as well as other communication skills to go with it like active listening, expressing empathy and applying proper hold procedure among others.

CULTURE ORIENTATION

Also known as:

CULTURE ORIENTATION TRAINING
AMERICAN CULTURE TRAINING
AMERICAN CULTURE and GEOGRAPHY
US101

Duration: 3 – 5 days

How would you relate to the culture of your future customers? That is the main question addressed by this Culture Orientation Training. You will be trained on how to pronounce the cities, states and common names of people living there. You will also be informed of the time zones, public and commercial information related to your account so you can best relate to them when you take calls.

This is also known as US 101 because most of the call centers nowadays serve American customers. But these training programs can be modified to cater another culture in study.

My only tip for this training stage is to research for other online resources. You can ask for first hand information from the locals or from your friends and/or relatives who live there.

These are some of the initial training programs that call center agents will surely benefit from. To learn more about the call center industry, visit the blog,   rel=nofollow [http://www.CallCenterGal.com]http://www.CallCenterGal.com.

About the author [http://callcentergal.com/]Call Center Gal is a veteran in the call center industry in the Philippines. She has worked for various call center / bpo companies in varying positions and specialization.

Article Source: [http://EzineArticles.com/?Call-Center-Training-Programs&id=1326833] Call Center Training Programs

Brief Analysis of Tausug Lexical Features

By Johnnie J. Lim

Tausug is a ‘Creole’ spoken throughout Sulu Archipelago. However, the accent and tone vary from one municipality to the other. The natives of Jolo have an accent which could be considered as ‘a standard Tausug accent’ compared to those who come from Luuk, Parang, Maimbung, Indanan, Danag, Panamao, Talipao, Pata, Kalinggalang Kaluang, and other municipalities (since Sulu has 18 municipalities) whose accent really sounds different due to the intonation and pronunciation of some words with letter ‘e‘. These natives, especially from Luuk, produce the sound of the letter ‘e’ as [I] like in bit. i.e., [bInd] for bend; [prI-tInd] for pretend; [tIn] for ten; [brId] for bread; [tu-gI-dr] for together. Another is the sound of the letter ‘o‘. It is pronounced as [u] like in good. i.e., [pru -tIkt] for protect; [ku-mun] or [ku-mon] for common; [ur-dIr] for order; [Ku-lIkt] for collect. The sound of the letter ‘a‘ is monotonous. It sounds like [iy] as in feet. i.e., [priy] for pray; [pru-kliym] for proclaim; [bliym] for blame; [piy-pr] also [Piy-pIr] for paper; [biy-kr] also [bI-kIr] for baker.

For consideration, the Tausug vowel sounds are patterned from the Arabic vowel sounds or the sound of ‘Alif‘ which is equivalent to ‘a‘, the first letter of the English alphabet. In Arabic, there are only three basic sounds of ‘a’ (a-I-U). However, there are four basic sounds of ‘a‘ in Tausug vowels sounds (a-I-iy-U). For clarification, these Tausug vowel sounds are not strongly acquired by the natives of Jolo. The English vowel sounds are observed.

Other dominant distinction of ‘Tausug‘ in Luuk is the way how the natives say the word ‘yes’. Their intonation of saying this is usually in the interrogative form even if the purpose is not to confirm any information asked (i.e., ‘Ha-a ba?’ which ordinarily means ‘yes’). However, in some instances, they also say it in a normal way of giving affirmation (i.e., ‘Ha-a.’ or ‘Ha-a!’). This popular expression has become a ‘trade mark‘ of the natives of Luuk. Another distinction is the term these natives use to say the word that is ‘Ha-a’ instead of ‘Ho-on‘, the term used by the natives of Jolo and those from other municipalities of Sulu which meaning is equivalent to it.

Another variance of Tausug accent is in Pangutaran, Siasi, Bongao and Sitankai. Natives from these places have distinct intonation due to the interference of their first dialect, the so-called ‘Sinama‘, a pidgin which later became a creolized language.

Like any other creolized language, Tausug is a Malay-Tagalog based ‘Creole’. Its lexical, except for syntactic features are mostly derived from Malay, a ‘superstrate’ language of which some Tausug lexicons are based or even borrowed from, such as:

1. sarakka (n) means ‘alms’ (from Malay sedakka‘ alms’)

2. kapandayan (n) means ‘talent’ (from Malay panday ‘knowledgeable’)

3. kakasihan (n) means ‘love one’ or ‘beloved’ (from Malay kekasih ‘beloved’)

4. nasusa (adj.) means ‘lonely’ (from Malay susah ‘lonely’)

5. apabila (adv.) means ‘if’; ‘if ever’ (from Malay apabilah ‘if’)

6. sabab means ‘because’ (conj.); ‘reason’ (n) (from Malay sebab ‘because’; ‘reason’)

7. manuntut ilmu’ (v) means ‘to search knowledge’ (from Malay menuntut ilmu ‘to

search knowledge’)

8. sakarang means ‘now’ (adv.) ( from Malay sekarang ‘now’ (adv))

9. Tuhan means ‘God’ (from Malay Tuhan ‘God’)

10. dusa (n) means ‘sin’ (from Malay dosah ‘sin’)

11. manusia (n) means ‘human being’ (from Malay menusia ‘huma being’)

12. sahaya (n) means ‘shine’ ( from Malay cahaya [cha-ha-ya] ‘shine’ )

13. saddiya (adv.) means ‘ready’ (from Malay sediah ‘ready’)

14. kapatutan (n) means ‘right’ (from Malay kepatutan ‘right’)

15. dunya (n) means ‘world’ (from Malay dunia ‘world’)

16. mangikuti (v) means ‘to follow’ (from Malay mengikuti ‘follow’)

17. antara (adv.) means ‘between’ (from Malay antara ‘between’)

18. napas (n) means ‘breath’ (from Malay nafas ‘breath’)

19. barmula (n) means ‘to renew’ (from Malay bermulah ‘to start’)

20. timalbang (v) means ‘vanished’ (from Malay terbang ‘to fly’)

21. waktu (n) means ‘time’ (from Malay waktu ‘time’)

22.samuwa (Ind. Pro) means ‘all’ (from Malay semua ‘all’)

23. kira (v) as in ‘di makira-kira’ means ‘can’t be calculated’; ‘can’t be explained’

(from Malay kira ‘to count’)

24. kaampunan (n) means ‘pardon’ (from Malay keampunan ‘pardon’)

25. sapat also biskay means ‘hurry’(v); ‘speed’ (n) (from Malay cepat [che-pat}

'hurry'(v) ' speed' (n))

26. bilu (adj.) means 'blue' (from Malay biru 'blue')

27. kahiddupan (n) means 'livelihood' (from Malay kehidupan 'livelihood')

28. napanjara (v) means 'jailed'; 'imprisoned' (from Malay penjara 'jail')

29. kappal (n) means 'boat' (from Malay kepal 'vessel')

30. jukup (Ind. Pro) means 'enough' (from Malay cukup [chu-kup] ‘enough’)

31. haddiya (n) means ‘gift’ (from Malay hadia ‘gift’)

32. warna (n) means ‘color’ (from Malay warna ‘color’)

33. makahaylan (adj.)  means ‘astonishing’; ‘amazing’ (from Malay heran means

‘astonished‘ or ‘amazed‘)

34. maka-ajaib (adj.)  means ‘enchanting‘ (from Malay ajaib ‘ enchanting’)

35. narka (n) means ‘hell’; ‘inferno’ (from Malay neraka ‘hell’; ‘inferno’)

36. sulga (n) means ‘heaven‘ (from Malay syurga ‘heaven’)

37. lupa (n) means look (from Malay rupa ‘look‘)

38. masangat means ‘extreme‘ ( from Malay sengat ‘extreme’)

39. pikilun (v) means ‘think‘ (from Malay fikir ‘think‘)

40. rahasiya (n) means ‘secret‘ (from Malay rahsia ‘secret’)

41. bayang-bayangun (v) means ‘imagine‘ (from Malay bayang ‘ shadow’)

42. sussi (adj.) means ‘pure’; ‘purified‘ (from Malay suci [su-chi] ‘clean’)

43. kissa (n) means ‘tale‘ (from Malay kesah ‘tale’)

44. sabal (n) means ‘patience‘ (from Malay sabar ‘patience’)

45. kamattiyan (n) means ‘death anniversary’ (from Malay mati ‘die’)

46. kamaapan (n) means ‘pardon’ (from Malay maaf ‘pardon’)

47. iman (n) means ‘faith’ (from Malay iman ‘faith’)

48. mata (n) means ‘eye’ (from Tagalog and Malay mata ‘eye’)

49. pagkaun (n) means ‘food’ (from Tagalog pagkain ‘food’)

50. matug (v) means ‘to sleep’ (from Tagalog matulog ‘to sleep’)

51. minum (v) means ‘to drink’ (from Tagalog uminom ‘to drink’)

52. abuta (v) means ‘to reach’ (from Tagalog abutin ‘ to reach’)

53. tawag (n) means ‘call’ (from Tagalog tawag ‘call’)

54. kita (v) means ‘saw’ (past form of see) (from Tagalog nakita ‘saw’)

55. tunawun (v) means ‘to melt’ (from Tagalog tunawin ‘to melt’)

56. katawa (n) means ‘laughter’(n); ‘to laugh’ (v) (from Tagalog tawa and Malay ketawa

‘laughter’)

57. malinaw (adj.) means ‘clear’ (from Tagalog malinaw ‘clear’)

58. mabahu (adj.) means ‘smell bad’ (from Tagalog mabaho ‘smells bad’)

59. maasum (adj.) (syn. maaslum) means ‘sour’ (from Tagalog maasim ‘sour’)

60. ubusun (v) means to totally ‘consume’ (from Tagalog ubusin ‘to totally

consume’)

61. nahilu (adj.) means ‘dizzy’; ‘drunk’ (from Tagalog nahilo ‘dizzy’, ‘drunk’)

62. patay (n) means ‘dead’ (from Tagalog patay ‘dead’)

63. makatul (adj.) means ‘itchy’ (from Tagalog makati ‘itchy’)

64. tulung (n) means ‘help’ (from Tagalog tulong ‘help’)

65. karapatan (n) means ‘right’ (from Tagalog karapatan ‘right’)

Reference

1. Wikipedia, Free Online Encyclopedia

2. encyclopedia.thefreedictionary.com

What are the advantages that come from a telephone answering service? Is this option really useful and better to an answering machine or voice mail message? Let’s consider the most noticeable advantages and then a few other advantages not extensively known to most employers.

First, telephone answering services provide a private touch. This is the best reason to order telephone answering services or Call Answering Service because we are living in an age of cold, impersonal commercialism. Customers are used to being battered, ignored and sacrificed for the almighty dollar. However, a company that treats its customers and possible customers with respect will earn respect in return. Finally, this translates to more money-in turns out; people would rather do business to a thoughtful company that provides one-on-one than a heartless corporation.

Another wonderful advantage to using a telephone answering service or Message Answering Service is in the cost. When you outsource work to a Call Answering service then you avoid paying the full time wages of an office staff. You are paying for call answering service or Message Answering Service business that you actually use-not just paying a salary for a worker’s availability. Furthermore, a Telephone Message Service also lets you offer customer help after regular work hours, on weekends and on holidays.

One more advantage of a professional telephone answering Service company is the devotion that some companies bring to the service. For example, some Message answering service or Call Answering service companies are now offering regular employees for certain clients to improve the personal connection as well as specific client handling as in no medical companies that you have to compete with for main concern service. In addition, telephone answering service or Message answering service might also offer voice mail assisted answering; appointment setting, emergency dispatch, lead generation, 24-7 service, USA-based call center reps, free fax and email delivery, and the digital recording of all calls for you’re listening.

Mismanaged calls can definitely lead to a loss of customer interest. Not only can mismanaged lead to low calls but it can also lead to status damage. All it takes is for one dissatisfied customer to start talking to his friends and associates about how badly he was treated by your company. That’s negative publicity, and negativity spreads like wildfire! In this age of economic recession, it is very important that you treat all prospects with respect and excited response.

You can use a live telephone answering service, Message Answering Service or Call Answering service for friendly customer service, for overflow calls if your own staff is unable to help or sick and for that extra professional touch your business needs.